Consumer Rights & Services

Call 1-800-458-9858 to report suspected abuse or neglect of people who are older or who have disabilities. You can call this number to report abuse that occurs in:

  • Nursing homes
  • Assisted living facilities
  • Home health and hospice
  • Day activity and health services
  • Intermediate care facilities

You also can report abuse of people who get help in their homes from the Texas Department of Aging and Disability (DADS). Agents answer calls Monday through Friday from 7 a.m. – 7 p.m. If you call outside those hours, leave a message; an employee will call you back by the next workday.

Call 1-800-458-9858 to get information about how to apply for DADS services. Press Option 4 to enter the 5-digit ZIP code of where you want to get services; you will be given the number to your local office. This option does not include information about Home and Community-based Services or Texas Home Living.