Español

What We Do

Consumer Rights and Services is part of the Texas Department of Aging and Disability Services. Their primary responsibility is to accept complaints about the treatment of older people and people with disabilities. They also answer general questions about DADS programs and services.

Vision

Individuals and family members shall be served by the most effective and efficient system that advocates for the protection of their rights.

Mission

The mission of Consumer Rights and Services is to provide efficient and effective services to all individuals and their family members by ensuring that their service options and complaints regarding the service delivery system are addressed in a timely manner.

Units

CRS has three units:

  • Complaint Intake Call Center
  • Consumer Rights Intellectual Disability
  • Professional Review Unit

Complaint Intake Call Center employees provide general information about DADS programs. They also take complaints about:

  • Nursing homes
  • Assisted living facilities
  • Day activity and health services providers
  • Intermediate care facilities (also called public and private group homes)
  • State supported living centers
  • Home health agencies
  • Hospice agencies
  • Personal assistance service providers

Consumer Rights and Intellectual Disability unit employees investigate and resolve complaints about the treatment of people with intellectual and developmental disabilities (IDD). Sometimes they refer complaints to the local IDD authority. They also help people with IDD understand their rights.

Professional Review Unit conducts quality assurance reviews of CICC intakes to ensure accurate content, prioritization and allegations. PRU staff review intakes with allegations of abuse, neglect, and exploitation for alignment with state and federal regulations. PRU reviews incident intakes prioritized as “Professional Review” to determine if they warrant further investigation. PRU also serves as the liaison between the Regulatory Survey Office and CRS.

top of page

Updated: August 24, 2016