Things to Consider
You might investigate the reason for the 24-minute delay from when the food was ready to eat to the time dinner was served or whether the food was actually cold.
Is there a pattern of meals being delayed at this time of day?
- Are meals delayed at other times during the day?
- Or was this an isolated situation caused by unusual circumstances?
If there is a pattern of delayed meals, how could present systems be modified, or could new systems be implemented to correct the problem?