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The Office of the Independent Ombudsman exists for the purpose of securing the rights of residents and clients of state supported living centers by investigating, evaluating and reporting the manner and processes which the Department of Aging and Disability Services uses to resolve appeals and complaints.
If you want to reach the Long-term Care Ombudsman's Office about the quality of care at a nursing home or assisted living facility, please visit their website.
Central office
Our central office is located at:
701 W. 51st St.
Austin, TX 78751
To reach us by mail or fax:
Office of the Independent Ombudsman for State Supported Living Centers
Mail Code W253
P.O. Box 149030
Austin, TX 78714-9030
Confidential fax: 512-438-4085
Email: sslc.ombudsman@dads.state.tx.us
If you are deaf, hard of hearing or speech impaired, please use the relay service provider of your choice to contact our office. The State of Texas offers Relay Texas, which can be reached by dialing toll-free 7-1-1 or 1-800-RELAY TX (1-800-735-2989).
Central office staff
Dr. George P. Bithos
Independent Ombudsman
Phone: 512-438-4050
Email: george.bithos@dads.state.tx.us
Sharon Nielsen
Administrative Assistant to Dr. Bithos
Phone: 512-438-4045
Email: sharon.nielsen@dads.state.tx.us
Candace Jennings
Deputy Independent Ombudsman
Phone: 512-438-4040
Email: candace.jennings@dads.state.tx.us
Dana Johnson
Administrative Assistant
Phone: 512-438-4073
Email: dana.johnson@dads.state.tx.us
Assistant independent ombudsman
Abilene State Supported Living Center
Jill Antilley
Phone: 325-795-3357
Fax: 325-795-3853
Email: jill.antilley@dads.state.tx.us
Austin State Supported Living Center
Phyllis Matthews
Phone: 512-374-6214
Fax: 512-374-6900
Email: phyllis.matthews@dads.state.tx.us
Brenham State Supported Living Center
Susan Aguilar
Phone: 979-277-1332
Fax: 979-277-1861
Email: susan.aguilar@dads.stats.tx.us
Corpus Christi State Supported Living Center
Phone: 361-844-7527
Fax: 361-844-7621
Denton State Supported Living Center
Jerome Young
Phone: 940-591-3355
Fax: 940-591-3207
Email: jerome.young@dads.state.tx.us
El Paso State Supported Living Center
Isabel Ponce
Phone: 915-782-6330
Fax: 915-867-9422
Email: isabel.ponce@dads.state.tx.us
Lubbock State Supported Living Center
Ramona Rocha-Hughes, LBSW
Phone: 806-741-3600
Fax: 706-741-3463
Email: ramona.rocha-hughes@dads.state.tx.us
Lufkin State Supported Living Center
Marvin Stewart
Phone: 936-853-8203
Fax: 936-853-8406
Email: marvin.stewart@dads.state.tx.us
Mexia State Supported Living Center
Lynda Mitchell
Phone: 254-562-1556
Fax: 254-562-1554
Email: lynda.mitchell@dads.state.tx.us
Richmond State Supported Living Center
Deatrice Potlow
Email: deatrice.potlow@dads.state.tx.us
Rio Grande State Center
James Arnold
Phone: 956-364-8223
Fax: 956-364-8260
Email: james.arnold@dads.state.tx.us
San Angelo State Supported Living Center
Melissa Deere
Phone: 325-465-2464
Fax: 325-465-2164
Email: melissa.deere@dads.state.tx.us
San Antonio State Supported Living Center
Jane Dahlke
Phone: 210-531-5255
Fax: 210-531-3877
Email:
jane.dahlke@dads.state.tx.us
Updated: May 10, 2013