If you are concerned with the treatment of someone living in a state supported living center (SSLC), call 1-877-323-6466 to speak to an independent ombudsman who can help. If you are deaf, hard of hearing or speech impaired, please use the relay service provider of your choice to contact our office. The State of Texas offers Relay Texas, which can be reached by dialing toll-free 7-1-1 or 1-800-RELAY TX (1-800-735-2989).
You can also send an email to: firstname.lastname@example.org or send a confidential fax to 512-438-4085.
Suspected cases of abuse, neglect or exploitation should be reported directly to the Texas Department of Family and Protective Services at 1-800-252-5400.
Each state supported living center has an assistant independent ombudsman onsite to help residents, family members, staff, guardians (LARs) and others who have concerns about the centers.
And the ombudsmen truly are independent. They are not part of the Texas Department of Aging and Disability Services (DADS) or the Texas Health and Human Services Commission (HHSC). They report directly to the state's elected leaders in the executive and legislative branches.
To serve as an independent, impartial and confidential resource, assisting our clients, their families and the public with services and related complaints and issues, which deal with the State Supported Living Centers.
The values of the Office of the Independent Ombudsman for the State Supported Living Centers of Texas reflect the core values of caring, integrity and trust.
In a spirit of caring, we foster a culture of dialogue and civility.
In a spirit of integrity, we hold ourselves accountable for practicing the highest values of service and confidentiality, as we seek to respond to the needs of our constituents.
In a spirit of trust, we strive to treat all persons with respect and dignity and to attempt to resolve all issues in a serious and professional manner.
We strive to be worthy of the trust you place in us and to seek fairness in every situation.
If you want to reach the Long-term Care Ombudsman's Office about the quality of care at a nursing home or assisted living facility, please visit their website.
Updated: January 14, 2015