Information in Spanish

Consumer Rights and Services

If you are concerned about the treatment of an older Texan or someone with a disability, call 1-800-458-9858 to contact the Texas Department of Aging and Disability Services (DADS) Consumer Rights and Services.

Consumer Rights and Services employees take complaints about the treatment of people who receive services in long-term care facilities or in their homes. Click here to learn more. They also will take incident reports from long-term care service providers.

Consumer Rights and Services employees also can answer your questions about DADS programs and services.

How can I contact Consumer Rights and Services?

The Consumer Rights and Services toll-free line is 1-800-458-9858.The DADS Consumer Rights and Services section implemented a pilot project on Jan. 2, 2012, to evaluate the receipt and processing of full service delivery during expanded Call Center hours. The pilot concluded on June 30, 2012. While the analysis and evaluation is underway, expanded hours will continue to operate Monday through Friday from 7 a.m.- 7 p.m. until further notice.

Click here to learn how to report a complaint.

Customer Service Survey

All customers are encouraged to complete a brief online survey on the service you received during your call to the Consumer Rights and Services Call Center. If applicable, please include the intake number provided during your call. The survey is available in English and Spanish.

Consumer Rights and Services vision and mission


Individuals and family members shall be served by the most effective and efficient system that advocates for the protection of their rights.


The mission of Consumer Rights and Services is to provide efficient and effective services to all individuals and their family members by ensuring that their service options and complaints regarding the service delivery system are addressed in a timely manner.

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Updated: June 30, 2014