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How do I report abuse, neglect or exploitation (general public)?

The following will help guide you in reporting complaints regarding abuse, neglect and exploitation of people receiving services from the Texas Department of Aging and Disability Services (DADS) or individuals not living in a DADS facility.

How can I report a complaint regarding abuse, neglect or exploitation of an a person who is elderly or who has a disability who lives in a nursing home or assisted living facility or who receives services from an adult day care provider?

Call 1-800-458-9858. The DADS Consumer Rights and Services section implemented a pilot project on Jan. 2, 2012, to evaluate the receipt and processing of full service delivery during expanded Call Center hours. The pilot concluded on June 30, 2012. While the analysis and evaluation is underway, expanded hours will continue to operate Monday through Friday from 7 a.m.- 7 p.m. until further notice.

When leaving a voice mail, please:

  • state and spell your name;
  • provide a daytime phone number, with area code; and
  • leave a brief message.

How can I report a complaint regarding abuse, neglect or exploitation of a consumer receiving services at a state supported living facility, community MHMR center, or a private intermediate care facility for persons with an intellectual disability (ICF/ID) group home?

Call 1-800-252-5400 anytime. You can also make your report at www.txabusehotline.org. This is a secure website.

These complaints are handled by Adult Protective Services (APS), which is part of the Texas Department of Family and Protective Services (DFPS).

How do I report abuse, neglect or exploitation involving someone enrolled in the Home and Community-based Services or Texas Home Living Waiver program?

Call 1-800-647-7418 anytime. You can also make an online complaint at www.txabusehotline.org. This is a secure website. These complaints are handled by DFPS.

How can I report a complaint regarding abuse, neglect or exploitation of an person who is elderly or disabled who lives in their own home or receives services from a home health agency or hospice?

Call 1-800-252-5400 anytime. Calls are answered by Adult Protective Services (APS), which is part of DFPS. You can also make your report at www.txabusehotline.org.

How can I report a complaint regarding abuse, neglect or exploitation of a child not living in a DADS facility?

Call 1-800-252-5400 anytime. Calls are answered by Child Protective Services (CPS), which is part of DFPS. You can also make your report at www.txabusehotline.org.

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Updated: June 30, 2014