Consumer Rights and Services

If you are concerned about the treatment of an older Texan or someone with a disability, call 1-800-458-9858 to contact the Texas Department of Aging and Disability Services (DADS) Consumer Rights and Services.

Consumer Rights and Services employees take complaints about the treatment of people who receive services in long-term care facilities or in their homes. Click here to learn more. They also will take incident reports from long-term care service providers.

Consumer Rights and Services employees also can answer your questions about DADS programs and services.

How can I contact Consumer Rights and Services?

The Consumer Rights and Services toll-free line is 1-800-458-9858. Effective Jan. 2, 2012, Consumer Rights and Services will pilot an expansion of Call Center Hours. Agents will be available to take live calls Monday through Friday from 7 a.m. to 7 p.m. The pilot will conclude on or before June 30, 2012. Voice mail messages are monitored between 8 a.m. and 5 p.m., Central time, including weekends and holidays. Calls are returned on or before the next work day.

When leaving a voice mail, please:

state and spell your name;
provide a daytime phone number, with area code; and
leave a brief message.

Click here to learn how to report a complaint.

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Consumer Rights and Services vision and mission

Vision

Individuals and family members shall be served by the most effective and efficient system that advocates for the protection of their rights.

Mission

The mission of Consumer Rights and Services is to provide efficient and effective services to all individuals and their family members by ensuring that their service options and complaints regarding the service delivery system are addressed in a timely manner.

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Updated: March 6, 2012