News

Electronic Visit Verification FAQs now available

In response to the questions and comments received from stakeholders regarding the Electronic Visit Verification Initiative, the Texas Department of Aging and Disability Services (DADS) has created a Frequently Asked Questions document…  | continue this story

FIVES helps long-term care facilities, other providers help each other during evacuations

FIVES (Facility Information, Vacancy and Evacuation System) is a web-based system developed by the Texas Department of Aging and Disability Services (DADS) to help providers search and report vacancies during disaster-related evacuations. FIVES supports…  | continue this story

Calendar

20th Annual Habilitation Therapies Conference

Sept. 20-21, 2010
John H. Winters Human Services Complex
701 W. 51st St.
Austin, Texas
Karen Hardwick, Ph.D., OTR, FAOTA
Conference Coordinator

Quarterly Interest List Stakeholder Meeting

Nov. 8, 2010
1:30-3:30 p.m.
Public Hearing Room
John H. Winters Complex
701 W. 51st St.
Austin, Texas

E-mail updates

If you want to subscribe to this page, click here. DADS contracts with a company called GovDelivery, Inc., to provide e-mail updates. When you sign up for e-mail updates, you are giving your information to both DADS and to GovDelivery. When DADS has your information, it is subject to the DADS privacy policy. When GovDelivery has your information, it is subject to their privacy policy. Read the GovDelivery privacy policy.

Links

DADS quick links About DADS Agency legislative presentations Agency pressroom Budget American Recovery and Reinvestment Act of 2009 Budget reductions Compact with Texans Consumer Rights and Services Contact DADS Employment Bars to employment with DADS Fact sheets and FAQs Map of service areas (PDF) Organizational chart (PDF) Our Texas Report abuse Advisory committees and councils Aging Texas Well Advisory Committee Home and Community-Based Services Workforce Advisory Council Money Follows the Person Demonstration Advisory Committee Nursing Facility Administrator Advisory Committee Texas Aging and Disability Services Council (DADS Council) Texas Council on Autism and PDD Find and compare long-term care providers DADS Quality Reporting System Initiatives Aging Texas Well Employment Services Home and Community-based Services Case Management Transition Promoting Independence Texercise News and information Agency pressroom DADS Talk newsletter American Recovery and Reinvestment Act of 2009 Forms and handbooks Publications Regulatory Services Annual Report (Data on Facilities and Agencies Regulated by DADS) Senior Wellness Texas Quality Matters Volunteer opportunities Silver Lining State Long Term Care Ombudsman Surrogate Decision-making Program Texas Benefits Counseling Program Volunteer with DADS

Related links Federal Administration on Aging Centers for Medicare and Medicaid Services Federal Register Social Security Administration USA.gov U.S. Department of Health and Human Services State Disaster Response Information (Texas Online) Homeland Security Interagency Coordinating Council for Building Healthy Families Office of the Governor Office of the Secretary of State Own Your Future, Texas Statewide search Texas Health Compare Texas Health and Human Services Commission Texas Department of Assistive and Rehabilitative Services Texas Department of Family and Protective Services Texas Department of State Health Services Texas Online (State of Texas homepage) Texas State agencies list Other stakeholders Advancing Excellence in America's Nursing Homes Texas Medicaid Healthcare Partnership Texas Nursing Home Quality Improvement Coalition

Site policies

• Accessibility Policy
• Disclaimer
• File viewing information
• Homeland Security
• Link Policy
• Privacy and Security Policy
• Public Information Policy and Procedures (Open Records)

How to report abuse or make complaints about a DADS service provider

Consumer Rights and Services

The Department of Aging and Disability Services (DADS) has identified the Office of Consumer Rights and Services as its centralized source for the receipt of complaints by consumers, family members and the general public.

To report a complaint about the treatment of older Texans and people with disabilities, including people with intellectual and developmental disabilities, who receive services in facilities or from agencies regulated by DADS click here to contact Consumer Rights and Services or call 1-800-458-9858.

 

Independent Ombudsman for State Supported Living Centers

If you are concerned with the treatment of someone living in a state supported living center (SSLC), call 1-877-323-6466, or 1-877-648-2233 if you use TDD, to speak to an independent ombudsman who can help. To learn more, visit the Independent Ombudsman website.

Suspected cases of abuse, neglect or exploitation of SSLC residents should be reported directly to the Texas Department of Family and Protective Services at 1-800-252-5400.

 

Long-Term Care Ombudsman

Long-term care ombudsmen work to resolve complaints about the quality of life and quality of care of people who live in nursing homes and assisted living facilities, and to protect their rights. If you have concerns, call 1-800-252-2412. To learn more, visit the Long-Term Care Ombudsman website.

 

Texas Health and Human Services Commission (HHSC) Ombudsman Office

Contact the HHSC Ombudsman Office if you have complaints or issues related to health and human services programs not administered by DADS.

Texas Health and Human Services Commission
Office of the Ombudsman, MC H-700
P.O. Box 13247
Austin, TX 78711-3247

Toll-free: 1-877-787-8999
Fax: 1-888-780-8099 (Toll-free)
TTY: 1-888-425-6889 or 1-512-438-3087
E-mail: contact@hhsc.state.tx.us

Report fraud

Report suspected waste, fraud or abuse in health and human services programs to the Texas State Auditor's Office at 1-800-TX-AUDIT, and to the HHSC Office of Inspector General at 1-800-436-6184.

State supported living center monitoring

Consistent with requirements set out in the Settlement Agreement between the state of Texas and the U. S. Department of Justice, three teams of professionals in the field of intellectual and developmental disabilities have been assigned responsibility for conducting a baseline review and subsequent on-site compliance monitoring visits at each of the 12 state supported living centers in Texas as well as at the ICF/MR component of the Rio Grande State Center.

Click here to learn more about this process.