PURPOSE

• To provide HHSC with a method of issuing TANF and food stamp benefits via Electronic Benefits Transfer (EBT).
• To provide TANF and food stamp households with a method of accessing EBT benefit accounts.

PROCEDURE

When to Issue

Follow the local office security procedures for issuing Lone Star Cards.

The local office EBT clerk

• issues a Lone Star Card when requested by the Texas Works advisor on Form H1172, EBT Card, PIN and Data Entry Request;
• issues replacement cards in limited situations as required in B-235; and
• may mail an unregistered Lone Star Card in certain situations.

When issuing a Lone Star Card, the local office EBT clerk

• logs the Personal Account Number (PAN) on Form H1173, EBT Card Issuance and PIN Self-selection/Issuance Log,
• verifies the identity of the person receiving the card,
• requests this person's signature on Form H1173 to verify receipt of the Lone Star Card, and
• ensures that the cardholder signs the back of the card if issuing directly to the cardholder.

For more information, see

• B-230,
• the instructions to Form H1172 and Form H1173, and
• the Security and Accountability Handbook.

The EBT vendor mails an unregistered Lone Star Card to a

• cardholder who requests a replacement card, or
• new primary cardholder (PCH) in certain situations.

Transmittal

Issue a Lone Star Card for each new Primary Cardholder and Secondary Cardholder.

Issue a replacement card in limited situations as required in B-235.