Skip to content
Search Handbook
How to Print
How to Search
Table of Contents
Part A
Part B
Part C
Other Medical Programs
Medicaid Type Programs (TPs) Guide
TIERS Policy and Procedures Guide (TPPG)
Glossary
Forms
Revisions
Bulletins
FAQ
Contact Us
Disclaimer
Handbooks
Home
Texas Works Handbook
Part B — Section 300
Account Maintenance
Table of Contents
310
General Policy
320
Holding Benefits
330
Cancelling Benefits
331
Cancelling Benefits in EBT Accounts
332
Cancelling Benefits Not Issued by EBT
340
Replacing Benefits
341
Replacement of Benefits Issued via EBT
341.1
Procedures for Replacing EBT Benefits
342
Non-Receipt of TANF Warrants
342.1
Procedures for Replacing TANF Warrants
342.1.1
Warrant Not Cashed
342.1.2
Warrant Cashed
343
Non-Receipt of One-Time Payments
343.1
Reissuing Grandparent Payments
343.2
Reissuing OTTANF Benefits
344
Destroyed Food
344.1
Procedures for Replacing Destroyed Food
350
Using Benefits Out of State
351
Moves Out of State
352
Households Shopping Out of State
353
Out-of-State Shopping (OSS) Report
s
353.1
Advisor Action on OSS Report Activity
354
Card Replacements for Cardholders Who Are Out of State
360
Dormant Accounts
361
Dormant Account Policy
362
Advisor Action on Dormant Accounts
370
Expunged Benefits
371
Expungement Policy
372
Advisor Procedures for Expunged Benefits
380
EBT Problem Resolution
381
Retailer Inquiries
382
Client Inquiries
382.1
Client Problems Accessing Benefits
382.2
Balance Disputes
382.3
Client Problems with Retailers
382.4
Client Problems with an EBT Vendor
390
Documentation Requirements