Texas Works Handbook

Part A —Section 2000

Identifying Applicants Interviewed by Phone and Prevention of Duplicate Participation
Table of Contents

2010
General Policy
2020
Authenticating a Caller
2020.1
Authentication Questions and Verification Sources
2020.2
Actions When Unable to Authenticate the Caller
2020.3
Actions on Inaccurate Responses to the Questions
2020.4
Claiming Hardship for Coming to the Office
2020.5
Denial for Failure to Authenticate Identity
2030
Prevention of Duplicate Participation
2030.1
Inquiry and Sources
2030.2
Duplicate Participation Match Procedures
2040
Verification Requirements
2050
Documentation Requirements