Table of Contents


110 Application Procedures

111 Pre-Application Process

112 Application Assistance

113 Application Requests and Submissions

113.1 Application Forms

114 Applications Causing Conflicts of Interest

114.1 Applications Submitted by Texas Works Employees

115 Applications Filed in Hospitals and Clinics

116 Special Application Processes

116.1 Reserved for Future Use

116.2 Applications from Residents of a Homeless Shelter

116.3 Applications for Babies Born to Women in Prison

116.4 SNAP Applications from a Contracted Community Partner (CP)

116.5 Food Distribution Program on Indian Reservation (FDPIR)

116.6 Joint SSI-SNAP Applications

116.7 Types of Assistances Administered by Centralized Benefit Services (CBS)

116.7.1 SNAP-CAP and SNAP-SSI

116.7.2 Applications for SNAP-CAP

116.7.3 Medicaid for Transitioning Foster Care Youth (MTFCY) (TP 70)

116.7.4 Medicaid Coverage for Youth in Juvenile Probation Custody or Released from the Texas Juvenile Justice Department

116.7.5 Medicaid for Breast and Cervical Cancer (MBCC)

116.7.6 Refugee Medical Assistance (RMA)

116.7.7 Former Foster Care in Higher Education (FFCHE) (TA 77)

116.7.8 Former Foster Care Children (FFCC)

117 Applications Filed Online through YourTexasBenefits.com

117.1 Application Registration

117.2 Data Collection

118 Coordination with the Federal Marketplace

118.1 Applications Received from the Marketplace

118.1.1 Non-MAGI Account Transfers

118.1.2 Verifications Provided by the Marketplace

118.2 Applications Sent to the Marketplace

119 Correspondence Options

119.1 Electronic Correspondence

119.2 Preferred Language for Correspondence

1230 Types of Resources

1231 Accounts

1231.1 Bank Accounts

1231.2 Debit Accounts

1231.3 Individual Development Accounts (IDAs)

1231.4 Retirement Accounts

1231.5 Education Tuition Savings Plan

1232 Government Payments

1232.1 Crime Victim's Compensation Payments

1232.2 Federal Tax Refunds and Earned Income Tax Credits (EIC)

1232.3 Energy Assistance Payments

1232.4 Government Disaster Payments

1232.5 Transitional Living Allowance

1232.6 Native and Indian Claims

1232.7 Payments to Children of Vietnam Veterans

1232.7.1 Payments to Children of Vietnam Veterans Who Are Born with Spina Bifida

1232.7.2 Payments to Children of Women Vietnam Veterans Born with Certain Birth Defects (Public Law 106-419)

1232.8 Payments to Civilians Relocated During Wartime

1232.9 Payments to Victims of Nazi Persecution

1232.10 Radiation Exposure Compensation Act Payments

1232.11 Payments to World War II Filipino Veterans and Spouses

1232.12 Relocation Assistance

1232.13 DFPS Relative Caregiver Reimbursement Program Payments

1233 Insurance

1233.1 Life Insurance

1233.2 Prepaid Burial Insurance

1234 Noneducational Loans

1235 Personal Possessions

1236 Property

1236.1 Burial Plots

1236.2 Homestead

1236.2.1 Homestead Temporarily Unoccupied

1236.2.2 Sale of a Homestead

1236.3 Income-Producing Property

1236.4 Real Property

1236.4.1 Exemption Based on Good Faith Effort to Sell

1236.5 Jointly Owned Property

1237 Trust Funds

1238 Vehicles

1238.1 Solely Owned Vehicles

1238.2 Jointly Owned Vehicles

1238.3 Vehicles Over 20 Years Old

1238.4 Leased Vehicles

1238.5 How to Determine Fair Market Value of Vehicles

1239 Educational Assistance

1320 Types of Income

1321 Disability Benefits

1321.1 Agent Orange Settlement Payments

1321.2 Disability Insurance Benefits

1321.3 Radiation Exposure Compensation Act Payments

1321.4 Worker's Compensation

1322 Education and Training

1322.1 Educational Assistance

1322.2 Job Training

1322.2.1 Workforce Innovation and Opportunity Act (WIOA)

1322.2.2 Other Job Training and Training Allowances

1323 Employment and Self-Employment Income

1323.1 Children's Earned Income

1323.2 Contractual Earnings

1323.2.1 Monthly Budgeting of Contractual Earnings

1323.3 Military Pay Allotments and Allowances

1323.3.1 Family Subsistence Supplemental Allowance (FSSA)

1323.3.2 Combat (Hazardous Duty) Payments

1323.4 Self-Employment

1323.4.1 Types of Self-Employment Income

1323.4.2 Property Income

1323.4.3 Noncommercial Roomer/Boarder Payments

1323.4.4 Determining the Amount of Self-Employment Income

1323.4.5 Allowable Costs of Producing Income

1323.4.6 Computation Methods

1323.4.7 Determining Net Self-Employment Income

1323.4.8 Changes in Annual or Seasonal Self-Employment Income

1323.4.9 Rebudgeting Income and Expenses

1323.5 Wages, Salaries, Commissions, and Tips

1323.5.1 Federal Tax Refunds and Earned Income Tax Credits (EIC)

1323.5.2 Flexible Fringe Benefits

1323.5.3 Income from Tips

1323.5.4 Vacation Pay

1323.6 Temporary Census Income

1324 Government Payments

1324.1 Adoption Assistance

1324.2 Crime Victim's Compensation Payments

1324.3 Government Disaster Payments

1324.4 Government Housing Assistance

1324.5 Transitional Living Allowance

1324.6 In-Home and Family Support Program (IH/FSP) Payments

1324.7 National and Community Services Act (NCSA)

1324.8 Native and Indian Claims

1324.9 Nutrition Programs

1324.10 One-Time Grandparent Payments

1324.11 One-Time Temporary Assistance for Needy Families (OTTANF)

1324.12 Payments to Vietnam Veterans' Children

1324.12.1 Payments to Vietnam Veterans' Children Born with Spina Bifida (Public Law 104-204)

1324.12.2 Payments to Children of Women Vietnam Veterans Born with Certain Birth Defects (Public Law 106-419)

1324.13 Payments to Victims of Nazi Persecution

1324.14 Payments to World War II Filipino Veterans and Spouses

1324.15 Relocation Assistance

1324.16 Retirement, Survivors and Disability Insurance (RSDI)

1324.17 Supplemental Security Income (SSI)

1324.18 Temporary Assistance for Needy Families (TANF)

1324.18.1 TANF Annual School Subsidy Payment

1324.19 Unemployment Compensation

1324.20 Veterans Benefits

1324.21 DFPS Relative Caregiver Reimbursement Program Payments

1324.22 Healthy Marriage Development Program Payments

1325 Income from Property

1325.1 Dividends and Royalties

1325.2 Payments for Oil, Gas, and Mineral Rights

1326 Other

1326.1 Cash Gifts and Contributions

1326.1.1 Contributions from Noncertified Household Members

1326.1.2 Gifts from Tax-Exempt Organizations

1326.2 Child Support

1326.2.1 Counting Child Support

1326.2.2 Lump-Sum Child Support Payments

1326.2.3 Medical Support Payments

1326.3 Energy Assistance

1326.4 Foster Care and Permanency Care Assistance (PCA) Payments

1326.5 In-Kind Income

1326.6 Interest

1326.7 Loans (Noneducational)

1326.8 Plan for Achieving Self-Sufficiency (PASS)

1326.9 Pensions

1326.10 Trust Funds

1326.11 Resettlement-Reception and Placement (R&P)

1326.12 Refugee Cash Assistance (RCA)

1326.13 Match Grant

1326.14 Spousal Diversion and Dependent Allowance

1326.15 Income Legally Obligated to Children in Department of Family and Protective Services (DFPS) Conservatorship

1326.16 Welfare-to-work Income

1326.17 Alimony (Spousal Support) Received

1326.18 Annuity

1326.19 Capital Gains

1326.20 Housing Allowance

1326.21 Life Estate

1326.22 Jury Duty Pay

1326.23 Court Awards

1326.24 Canceled Debt

2120 Individual Responsibilities

2121 Choices

2121.1 When the Individual Signs Form H1073

2121.2 Ending a Choices Penalty

2122 Child Support

2122.1 When the Individual Signs Form H1073

2122.2 Explanation of Child/Medical Support, Family Violence and Good Cause

2122.3 Good Cause for Child Support Noncooperation

2122.4 Starting a Child Support Penalty

2122.5 Ending a Child Support Penalty

2123 Voluntary Quit

2123.1 When the Individual Signs Form H1073

2123.2 Failure to Cooperate with Voluntary Quit

2123.3 Curing Voluntary Quit

2123.4 Good Cause for Voluntary Quit Noncooperation

2123.5 Advisor Action on Noncooperation

2123.5.1 Starting a Voluntary Quit Penalty

2124 Texas Health Steps (THSteps) Program

2124.1 When the Individual Signs Form H1073

2124.1.1 Setting the THSteps Overdue Month

2124.2 At the First Complete Review After the Caretaker and/or Second Parent Signs Form H1073

2124.2.1 Determining if the Child had a THSteps Medical Checkup

2124.3 Advisor Action if the Overdue Month Is Before or In the Complete Review Interview Month

2124.4 THSteps Overdue Month At Application

2124.5 Good Cause for THSteps Noncooperation

2124.6 Starting a THSteps Penalty

2124.7 Ending a THSteps Penalty

2125 Immunizations

2125.1 When the Individual Signs Form H1073

2125.2 Determining if Immunizations are Current

2125.3 Failure to Cooperate with Immunizations

2125.4 Good Cause for Immunizations Noncooperation

2125.5 Advisor Action on Noncooperation

2125.5.1 Starting an Immunization Penalty

2125.5.2 Ending an Immunization Penalty

2126 School Attendance

2126.1 When the Individual Signs Form H1073

2127 Parenting Skills Training

2127.1 When the Individual Signs Form H1073

2127.2 Actions and Time Frames

2127.3 Referral

2127.4 Failure to Cooperate with Parenting Skills Requirements

2127.5 Good Cause for Parenting Skills Noncooperation

2127.6 Advisor Action on Parenting Skills Noncooperation

2127.6.1 Starting a Parenting Skills Penalty

2127.6.2 Ending a Parenting Skills Penalty or Good Cause

2128 Alcohol or Drugs

2128.1 When the Individual Signs Form H1073

2128.2 Failure to Cooperate with the Alcohol or Drug Requirement

2128.3 Advisor Action on Noncooperation

2128.3.1 Starting an Alcohol or Drug Penalty

2128.3.2 Ending an Alcohol or Drug Penalty

2129 Good Cause

120 Redeterminations

121 Notice of Redetermination/Certification Expiration

122 Processing Redeterminations

122.1 SNAP Redeterminations Following a Short Certification

122.1.1 Calculating the 30-Day Period After the Last Monthly Full Benefit

122.1.2 Determining the Date the Client Must File the Application for a Timely Redetermination Following a Short Certification

122.1.3 Missed Appointments Following a Short Certification

122.2 HHSC Delays in Processing All Timely Redeterminations

122.3 Delays Caused by Households

122.3.1 Denied for Missed Appointments

122.3.2 Denied for Failure to Provide Information/Verification

122.4 Medical Program Administrative Renewals

122.4.1 Automated Renewal Process

122.4.1.1 Verifications Required by Type Program for Renewals

122.4.1.2 Eligibility Outcomes

122.4.1.2.1 Determining if Verification Is Required for SNAP or TANF During an Adminstrative Renewal

122.4.1.3 Renewal Correspondence

122.4.2 Processing a Manual Renewal

122.4.2.1 When a Medical Program Renewal Form Is Not Returned

123 Processing Children's Medicaid Redeterminations

123.1 Children's Medicaid Redetermination Due Dates

123.2 Children's Medicaid Redetermination Processing Time Frames

123.3 Reuse of Form H1014-R After Denial

123.4 Eligibility Transition from Medicaid to CHIP

123.5 Processing a Redetermination for TP 45 - Transfer to TP 48

123.6 Children's Medicaid Redetermination Expectations

124 Processing Untimely Redeterminations

125 Processing Special Reviews

125.1 Due Dates

126 Processing Desk Reviews

230 Electronic Benefit Transfer (EBT)

231 Establishing the Primary Cardholder (PCH)

231.1 When to Send a PCH Record

231.2 Establishing a PCH Record and an EBT Account

231.3 Sending a New PCH Record

231.4 Updating the PCH Record

232 Establishing a Secondary Cardholder

232.1 Secondary Cardholder Established by the Lone Star Help Desk

232.2 Secondary Cardholder Established by Issuance Staff

232.3 Secondary Cardholders Established by the Advisor

232.3.1 Secondary Cardholder Authorization by a Household Member Other than the PCH

232.3.2 Secondary Cardholder Authorization by the Advisor

233 Issuing a Lone Star Card

233.1 When to Reuse a Lone Star Card

233.2 Issuing Lone Star Cards for PCHs

233.2.1 Applicants Interviewed in the Office

233.2.2 Applicants Interviewed by Phone

233.2.3 Applicants Interviewed by Phone in a Location Different Than Interviewing Worker

233.2.4 Applicants Interviewed by Home Visit

233.3 Issuing Lone Star Cards to EBT Representatives

233.4 Issuing Lone Star Cards to Secondary Cardholders

233.5 Card Registration

233.5.1 Issuance Staff Procedures

233.5.2 Special Card Registration Procedures

234 Personal Identification Number (PIN) Selection and Issuance

234.1 Personal Identification Number (PIN) Selection and Issuance Procedures

234.2 Initial PIN Self-Selection Procedures

234.2.1 Initial PIN Self-Selection Procedures for TANF Protective and Representative Payees

234.3 Initial PIN Issuance Procedures for Clients with Barriers that Prevent PIN Self-Selection

234.4 PIN Security

235 Lone Star Card Replacement

235.1 Lone Star Card Replacement Procedures

236 PIN Replacement

236.1 PIN Replacement Procedures

237 Returned Lone Star Cards and PIN Packets

238 Erroneous PIN Entry

239 Client EBT Training Policy

239.1 Advisor Interview Requirements for Client Training

239.1.1 TANF Client Cash-Back Fee Policy

239.2 Issuance Staff Requirements for Client Training

440 Drug and Alcohol Treatment (D&A)/Group Living Arrangement (GLA) Facilities

441 Residents of Drug and Alcohol Treatment (D&A) Facilities

442 Residents of Group Living Arrangement (GLA) Facilities

443 HHSC Responsibilities

443.1 Advisor Responsibilities

443.1.1 Monitoring Facilities

443.2 Program Manager Responsibilities

444 Overview of Electronic Benefits Transfer (EBT) Processes for Residents of Drug and Alcohol Treatment/Group Living Arrangement (D&A/GLA) Facilities

445 D&A/GLA Facility Responsibilities as Authorized Representatives

445.1 Use of SNAP Benefits by Drug and Alcohol Treatment (D&A)/Group Living Arrangement (GLA) Facilities Which Serve as SNAP Authorized Representative (AR)

445.1.1 Account Access

445.1.2 Returning Lone Star Cards

445.1.3 Returning Unspent Benefits When a Resident Moves Out

445.1.4 Residents Moving Out Before the 16th of a Month

446 Application Processing for Drug and Alcohol Treatment (D&A)/Group Living Arrangement (GLA) Facilities

446.1 New Resident (or Denied Resident with No Benefits in an Electronic Benefit Transfer [EBT] Account) Who Moves into a D&A/GLA Facility and Applies for SNAP

446.2 Resident Has an Active SNAP EDG (or a Denied-Ongoing SNAP EDG), No Benefits in the Food Account, and All SNAP Household Members Move into the D&A/GLA Facility

446.3 All Other Situations

447 Resident Moves Out of a Drug and Alcohol Treatment (D&A)/Group Living Arrangement (GLA) Facility

448 Drug and Alcohol Treatment (D&A)/Group Living Arrangement (GLA) Facility Replaces the Authorized Representative (AR)

449 Verification Requirements

470 Categorically Eligible Households

471 Eligibility Criteria

472 Special Treatment for Households Meeting Categorical Eligibility Criteria

473 Application Processing

474 Centralized Benefit Services (CBS) Section

474.1 Programs Administered by CBS

474.1.1 SNAP Programs

474.1.1.1 SNAP-Supplemental Security Income (SSI) Caseload

474.1.1.2 Pending SNAP-SSI Redeterminations for Missing Information/Verification

474.1.1.3 SNAP-SSI Redeterminations – Inconsistent or Discrepant Information

474.1.1.4 SNAP-SSI Redetermination Denials

474.1.2 Medical Programs

474.2 Conversion of EDGs

474.3 Methods of Reporting Changes

474.4 Reserved

474.5 Replacement of Lone Star Cards/PINs/Medical Care IDs

474.6 Moving Cases Out of CBS

474.6.1 Special Procedures for Shortening Certification Periods for Centralized Benefit Services (CBS) Eligibility Determination Groups (EDGs)

474.7 Denied EDGs

474.8 Opportunity to Register to Vote

475 Supplemental Nutrition Assistance Program Combined Application Project (SNAP-CAP)

475.1 Overview

475.2 Application Processing

475.2.1 Identifying Intentional Program Violations (IPVs) and Felony Drug Convictions

475.2.2 Switching from the Regular SNAP Program to SNAP-Combined Application Project (CAP)

475.3 Household Composition

475.4 Income

475.5 Shelter and Utility Expenses

475.6 Changes

475.7 Issuing Benefits

475.8 Fair Hearings

475.9 Claims

475.10 Redeterminations

475.10.1 Opting Out of SNAP-CAP

476 Joint Supplemental Security Income (SSI)-SNAP Applications

476.1 Applications Filed in the Social Security Office

476.1.1 Expedited Service

476.1.2 Work Registration

476.1.3 Special Review

476.1.4 Notice of Expiration

476.1.5 Reporting Changes

476.1.6 Redetermination

476.2 Applications Filed in Public Institutions

820 Data Broker

821 Access Permission

822 Data Broker Passwords

823 Login Procedures – Stand-alone System

823.1 Online Help Feature

824 Permissible Purpose

825 Reports Not Subject to Permissible Purpose

825.1 Driver License Information

825.2 Persons at Entered Address

825.3 Neighborhood Address Search

825.4 Out-of-State Shopping (OSS) Report

825.5 Texas Vehicle

825.6 Social Security Administration (SSA) Death Index

825.7 Property Value

825.8 Telephone Number

825.9 Texas Marriage and Divorce

825.10 Texas Criminal Convictions

825.11 The Work Number

825.11.1 Using The Work Number as Verification

825.12 Employer New Hire Report (ENHR) and National Directory of New Hires (NDNH) Report

825.13 Texas Workforce Commission (TWC) Wages/Benefits

825.13.1 TWC Error Messages

825.14 Office of the Attorney General (OAG) Child Support

825.14.1 OAG Child Support Data

825.14.2 OAG Error Messages

825.15 SNAP Out-of-State IPV Disqualifications

825.16 Alien Status/Systematic Alien Verification for Entitlements (SAVE)

825.16.1 Alien Status Historical Data

825.16.2 Alien Status Initial Verification

825.17 Inmate/Parolee Match

826 Entry Instructions

826.1 Requesting Data Broker Reports in the Stand-alone System

826.2 Requesting Data Broker Reports in TIERS

827 Data Broker Combined Reports

827.1 Combined Report Without Credit Report Sources

827.1.1 Combined Report With Credit Report Sources

827.1.2 Confirmation Information – Credit Header

827.1.3 Special Messages

827.1.4 Credit Summary

827.1.5 Active and Inactive Accounts

827.1.6 Lender Information

827.1.7 Client Income

827.1.8 Inquiries for New Credit

828 Retention of Data Broker Reports and Providing Copies

829 Case Actions


Other Medical Programs


1410 General Policy

1411 Types of Income

1411.1 Disability Benefits

1411.1.1 Agent Orange Settlement Payments

1411.1.2 Disability Insurance Benefits

1411.1.3 Radiation Exposure Compensation Act Payments

1411.1.4 Worker’s Compensation

1411.2 Education and Training

1411.2.1 Educational Assistance

1411.2.2 Job Training

1411.2.2.1 Workforce Innovation and Opportunity Act (WIOA)

1411.2.2.2 Other Job Training and Training Allowances

1411.3 Employment and Self-Employment Income

1411.3.1 Children’s Earned Income

1411.3.2 Contractual Earnings

1411.3.2.1 Monthly Budgeting of Contractual Earnings

1411.3.3 Military Pay and Allowances

1411.3.3.1 Family Subsistence Supplemental Allowance (FSSA)

1411.3.3.2 Combat (Hazardous Duty) Payments

1411.3.4 Self-Employment

1411.3.4.1 Types of Self-Employment Income

1411.3.4.2 Property Income

1411.3.4.3 Noncommercial Roomer/Boarder Payments

1411.3.5 Wages, Salaries, Commissions and Tips

1411.3.5.1 Federal Tax Refunds and Earned Income Tax Credits (EIC)

1411.3.5.2 Flexible Fringe Benefits

1411.3.5.3 Income from Tips

1411.3.5.4 Vacation Pay

1411.3.6 Temporary Census Income

1411.4 Government Payments

1411.4.1 Adoption Assistance

1411.4.2 Crime Victim’s Compensation Payments

1411.4.3 Government Disaster Payments

1411.4.4 Government Housing Assistance

1411.4.5 Transitional Living Allowance

1411.4.6 In-Home and Family Support Program (IH/FSP) Payments

1411.4.7 National and Community Services Act (NCSA)

1411.4.8 Native and Indian Claims

1411.4.9 Nutrition Programs

1411.4.10 One-Time Grandparent Payments

1411.4.11 One-Time Temporary Assistance for Needy Families (OTTANF)

1411.4.12 Payments to Vietnam Veterans’ Children

1411.4.12.1 Payments to Vietnam Veterans’ Children Born with Spina Bifida (Public Law 104-204)

1411.4.12.2 Payments to Children of Women Vietnam Veterans Born with Certain Birth Defects (Public Law 106-419)

1411.4.13 Payments to Victims of Nazi Persecution

1411.4.14 Payments to World War II Filipino Veterans and Spouses

1411.4.15 Relocation Assistance

1411.4.16 Retirement, Survivors, and Disability Insurance (RSDI)

1411.4.17 Supplemental Security Income (SSI)

1411.4.18 Temporary Assistance for Needy Families (TANF)

1411.4.18.1 TANF Annual School Subsidy Payment

1411.4.19 Unemployment Compensation

1411.4.20 Veterans Benefits

1411.4.21 DFPS Relative Caregiver Reimbursement Program Payments

1411.4.22 Healthy Marriage Development Program Payments

1411.5 Income from Property

1411.5.1 Dividends and Royalties

1411.5.2 Payments for Mineral Rights

1411.6 Other

1411.6.1 Cash Gifts and Contributions

1411.6.1.1 Contributions from Noncertified Household Members

1411.6.1.2 Gifts from Tax-Exempt Organizations

1411.6.2 Child Support

1411.6.2.1 Counting Child Support

1411.6.2.2 Lump-Sum Child Support Payments

1411.6.2.3 Medical Support Payments

1411.6.3 Energy Assistance

1411.6.4 Foster Care and Permanency Care Assistance (PCA) Payments

1411.6.5 In-Kind Income

1411.6.6 Interest

1411.6.7 Loans (Noneducational)

1411.6.8 Pensions

1411.6.9 Trust Funds

1411.6.10 Resettlement-Reception and Placement (R&P)

1411.6.11 Refugee Cash Assistance (RCA)

1411.6.12 Match Grant

1411.6.13 Spousal Diversion and Dependent Allowance

1411.6.14 Welfare-to-work Income

1411.6.15 Alimony Received

1411.6.16 Annuity

1411.6.17 Capital Gains

1411.6.18 Housing Allowance

1411.6.19 Life Estate

1411.6.20 Jury Duty Pay

1411.6.21 Court Awards

1411.6.22 Cancelled Debt

1412 Types of Payments

1412.1 Lump-Sum Payments

1412.2 Reimbursements

1412.3 Third-Party Beneficiary

1412.4 Vendor Payments

1413 Income Limits

1414 Calculating Household Income

1415 Determining Countable Income in Special Household Situations


TIERS Policy and Procedures Guide


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