Other DADS resources
Texas Department of Aging and Disability Services
Consumer Directed Services Agency — Region 2
A Consumer Directed Services Agency (CDSA) provides financial management services to people who receive certain services from the Texas Department of Aging and Disabiltiy Services (DADS) who have chosen to take responsibility for coordinating their own services through the Consumer Directed Services (CDS) Option.
Beginning June 1, 2012, Electronic Visit Verification (EVV) is no longer mandatory for Consumer Directed Servcies (CDS) Employers. CDS Employers can choose if they want to use the EVV system or use paper time sheets. CDSAs will be contacting CDS Employers about how they will be participating in EVV.
News and Announcements
Clarification on Procedures for Broken Fixed Visit Verification (FVV) Devices
The Texas Department of Aging and Disability Services (DADS) would like to clarify procedures that providers are to follow upon receiving an FVV device that is not functioning properly. If a provider agency receives a malfunctioning FVV device from Sandata (i.e., a device that was determined not to work upon initial receipt by the provider agency), the provider agency should:
- Contact Sandata Technologies Customer Care department at 855-781-2079 to request that a ticket be entered by confirming that the device is in fact defective. The ticket will request that the device be deregistered. Sandata will require the serial number to deregister the device and a description of the defective nature of the device. The device should then be returned to Sandata via the envelope provided along with the device.
- Within one business day, Sandata will confirm via telephone that the original device has been deregistered. Upon receiving the confirmation, order a new FVV device using the automated FVV device request process in Santrax, including the details regarding the reason for the request.
- Notify DADS at CPC@dads.state.tx.us of the receipt of a defective FVV device. Please include the date of receipt and the serial number of the FVV device.
If you have questions about this procedure, please contact DADS at CPC@dads.state.tx.us.
Posted: April 24, 2013
New and Updated Reason Codes Are Now Available in the Electronic Visit Verification System
As of Oct. 9, 2012, New and Updated Reason Codes are available for selection in the Texas Department of Aging and Disability Services (DADS) Electronic Visit Verification (EVV) system when making changes in Visit Maintenance. A list of the new and updated reason codes and corresponding definitions is available on the DADS EVV Website (www.dads.state.tx.us/evv/reasoncodes.html). Please be sure to review the updated reason code list and definitions as this will assist you in selecting the most appropriate reason code when making changes in Visit Maintenance.
If you have questions regarding the EVV system, please contact the Sandata toll-free Customer Care line at 1-855-781-2079. If you have questions regarding DADS EVV rules or policy please refer to the DADS EVV Website at www.dads.state.tx.us/evv or send an email to cpc@dads.state.tx.us.
Posted: Oct. 8, 2012
Information Letter 12-53: Electronic Visit Verification for Individuals Using the Consumer Directed Services Option
On May 18, 2012, the Texas Department of Aging and Disability Services (DADS) released Information Letter (IL) 12-53 to Consumer Directed Services Agencies (CDSAs) regarding participation in Electronic Visit Verification (EVV) for Individuals Using the Consumer Directed Services (CDS) Option. Click here to read the letter in PDF format.
Note: IL 12-53 is current policy and replaces all previous communications to CDS Agencies and CDS Employers regarding participation in EVV.
Posted: June 1, 2012
Letter to Consumer Directed Services Employers in DADS Regions 2 and 4
Consumer Directed Services (CDS) Employers have received a letter from the Texas Department of Aging and Disability Services (DADS) regarding implementation of the EVV system in DADS Regions 2 and 4. Please click here to read the letter in PDF format.
Posted: Oct. 17, 2011
Information Letter 11-115: Electronic Visit Verification Pilot Expansion Region 2 (Abilene, Wichita Falls and the Surrounding Areas) and Region 4 (Longview, Tyler and the Surrounding Areas)
On Sept. 30, 2011, the Texas Department of Aging and Disability Services (DADS) released Information Letter 11-115: Electronic Visit Verification Pilot Expansion. Please click here to read the letter in PDF format.
Posted: Sep. 30, 2011
Training
Computer Based Training for the Electronic Visit Verification System
Training for the Electronic Visit Verification (EVV) system is available through independent computer-based training (CBT). The CBT will allow you to take self-paced training at your convenience. Please note that all of the training modules in the course will need to be completed in order to meet the training requirements necessary to access the EVV system.
To register for the CBT, please click here.
Posted: Sep. 11, 2012
Additional Sandata Resources Available to Providers, CDS Employers and CDS Agencies on an Ongoing Basis
Note: By clicking on the link below, you will be redirected away from the Texas Department of Aging and Disability Services (DADS) website to a site maintained by Sandata, the DADS Electronic Visit Verification (EVV) vendor.
- EVV training materials (Note: The materials at this link are password protected. DADS providers will be given a password upon completion of their Sandata EVV training. Providers who lose their password or need assistance should contact the Sandata toll-free customer service line at 1-855-781-2079.)
- Santrax Telephony Call-in Demonstration
- Sandata Introductory Q and A Webinar Session for Providers (August 2012)
- Sandata Introductory Webinar Session for Consumer Directed Services (August 2012)
Note: The following documents are in PDF format unless otherwise indicated.
Posted: May 25, 2012
Note to assistive technology users
If you use assistive technology, and the format of any material created by Sandata on this website interferes with your ability to access the information, please contact Sandata Customer Service, toll-free, at (855) 781-2079. To enable Sandata to respond in a manner most helpful to you, please indicate the nature of your accessibility concern, the preferred format in which to receive the material, the web address of the requested material, and your contact information.