Other DADS resources
Texas Department of Aging and Disability Services
News and Announcements
Beginning June 1, 2012, Electronic Visit Verification (EVV) is no longer mandatory for Consumer Directed Services (CDS) Employers. Until further notice, CDS Employers can choose the level of participation in EVV. The choices are:
- Phone and Computer (Full Participation): The telephone portion of EVV will be used by your CDS Employee(s) and you will use the computer portion of the system to perform visit maintenance.
- Phone Only (Partial Participation):This option is available to CDS Employers who can participate in EVV, but may need some assistance from the Consumer Directed Services Agency (CDSA) with visit maintenance. You will use a paper time sheet to document service delivery. Your CDS Employee will call-in when they start work and call-out when they end work. Your CDSA will perform visit maintenance to make the EVV system match your paper time sheet.
- No EVV Participation: If you do not have access to a computer, assistive devices, or other supports, or you do not feel you can fully participate in EVV, you may choose to use a paper time sheet to document service delivery.
CDS Employers who choose Full Participation will be required to be trained on the use of the EVV system. CDS Employers who choose Partial Participation will be sent information by their CDSA about how to train your CDS Employee to call-in and call-out of the EVV system.
Clarification on Procedures for Broken Fixed Visit Verification (FVV) Devices
The Texas Department of Aging and Disability Services (DADS) would like to clarify procedures that providers are to follow upon receiving an FVV device that is not functioning properly. If a provider agency receives a malfunctioning FVV device from Sandata (i.e., a device that was determined not to work upon initial receipt by the provider agency), the provider agency should:
- Contact Sandata Technologies Customer Care department at 855-781-2079 to request that a ticket be entered by confirming that the device is in fact defective. The ticket will request that the device be deregistered. Sandata will require the serial number to deregister the device and a description of the defective nature of the device. The device should then be returned to Sandata via the envelope provided along with the device.
- Within one business day, Sandata will confirm via telephone that the original device has been deregistered. Upon receiving the confirmation, order a new FVV device using the automated FVV device request process in Santrax, including the details regarding the reason for the request.
- Notify DADS at CPC@dads.state.tx.us of the receipt of a defective FVV device. Please include the date of receipt and the serial number of the FVV device.
If you have questions about this procedure, please contact DADS at CPC@dads.state.tx.us.
Posted: April 24, 2013
Information Letter 13-19: DADS Electronic Visit Verification (EVV) Compliance Plan
DADS recently unveiled proposed amendments to provider contracts that include a proposed EVV Compliance Plan designed to define and enforce DADS expectations regarding EVV system use. More information on the compliance plan can be found at: http://www.dads.state.tx.us/evv/complianceplan/index.html.
Posted: April 12, 2013
Required use of the Electronic Visit Verification (EVV) System in Regions 5 and 6 Where Participation is Mandatory Effective November 15, 2012
On December 17, 2012, the Texas Department of Aging and Disability Services (DADS) released Information Letter (IL) 12-89 to provider agencies regarding Required use of the Electronic Visit Verification (EVV) System in Regions 5 and 6 Where Participation is Mandatory Effective November 15, 2012.
Click here to read the letter in PDF format.
Posted: Dec. 18, 2012
EVV Implementation Process for New Providers
New Providers in the Texas Department of Aging and Disability Services (DADS) Regions 2, 4, 9, 3, 7, 5 and 6 impacted by the DADS Electronic Visit Verification (EVV) system will need to contact Sandata Technologies, LLC (Sandata) at 1-855-781-2079 to begin the implementation process to access and utilize the EVV system.
A list of programs impacted by the EVV system in DADS Regions listed above can be found at the following link: http://www.dads.state.tx.us/evv/index.html.
To view a map of DADS Regions please select the following link: http://www.dads.state.tx.us/news_info/about/RegionalMap.pdf.
Posted: Nov. 30, 2012
New and Updated Reason Codes Are Now Available in the Electronic Visit Verification System
As of Oct. 9, 2012, New and Updated Reason Codes are available for selection in the Texas Department of Aging and Disability Services (DADS) Electronic Visit Verification (EVV) system when making changes in Visit Maintenance. A list of the new and updated reason codes and corresponding definitions is available on the DADS EVV Website (www.dads.state.tx.us/evv/reasoncodes.html). Please be sure to review the updated reason code list and definitions as this will assist you in selecting the most appropriate reason code when making changes in Visit Maintenance.
If you have questions regarding the EVV system, please contact the Sandata toll-free Customer Care line at 1-855-781-2079. If you have questions regarding DADS EVV rules or policy please refer to the DADS EVV Website at www.dads.state.tx.us/evv or send an email to cpc@dads.state.tx.us.
Posted: Oct. 8, 2012
Information Letter 12-53: Electronic Visit Verification for Individuals Using the Consumer Directed Services Option
On May 18, 2012, the Texas Department of Aging and Disability Services (DADS) released Information Letter (IL) 12-53 to Consumer Directed Services Agencies (CDSAs) regarding participation in Electronic Visit Verification (EVV) for Individuals Using the Consumer Directed Services (CDS) Option. Click here to read the letter in PDF format.
Note: IL 12-53 is current policy and replaces all previous communications to CDS Agencies and CDS Employers regarding participation in EVV.
Posted: June 1, 2012