Fixed Visit Verification (FVV) Device

Sandata has developed a Fixed Visit Verification (FVV) Device for individuals who do not have a landline home telephone available for Electronic Visit Verification (EVV) calls. The FVV Device supports automatic visit verification without the use of the individual's home phone.

Who Will Receive an FVV Device?

Individuals impacted by EVV that receive services at least once per week and do not have a landline home telephone available for EVV use will need to receive an FVV Device. Attendants providing services to these individuals will be required to use the FVV Device to document the time they begin and end work. 

Requesting an FVV Device

Providers and Financial Management Services Agencies (FMSAs) are responsible for requesting FVV Devices for individuals who qualify to receive a device. Only a provider agency or CDSA can request an FVV Device. An FVV Device request form must be completed in the Santrax EVV System — instructions are available using the links below.

Note: FVV devices should not be requested until training has been completed, and the individual is entered into Santrax. Please do not move forward in filling out this form unless these tasks have been completed.

For further FVV information, please refer to the appropriate FVV User Guide:

NOTE:  By clicking on any of the links on this page, you will be redirected away from the Texas Department of Aging and Disability Services (DADS) website to a site maintained by Sandata, the DADS contracted EVV vendor.

Assistive technology users

If you use assistive technology, and the format of any material created by Sandata on this website interferes with your ability to access the information, please contact Sandata Customer Service toll-free at 1-855-781-2079. To enable Sandata to respond in a manner most helpful to you, please indicate the nature of your accessibility concern, the preferred format in which to receive the material, the web address of the requested material, and your contact information.

FVV Training

FVV training materials are available for independent training for all FVV stakeholders, including provider agencies, FMSAs, CDS Employers, individuals receiving services and attendants. Please access and review these materials to learn more about the FVV process.

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Updated: September 2, 2014