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Find long-term care services

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If you are older or have a disability, there may be some things you no longer can do for yourself. Call
1-855- 937-2372
to talk to a trained professional who can start you on the road to getting the services you need.

Texas 2-1-1
Call 211
https://www.211texas.org
No matter where you live in Texas, you can dial 2-1-1, or 1-877-541-7905, and find information about resources in your local community. Whether you need help finding food or housing, child care, crisis counseling or substance abuse treatment, one number is all you need to know.

1-800-458-9858
Email: merp@dads.state.tx.us
www.dads.state.tx.us/services/estate_recovery/
Call for detailed information on this program. This line is answered 8 a.m. – 5 p.m., Monday through Friday. Voicemail is available 24 hours a day.

512-438-2200
Estate representatives of deceased Medicaid recipients can call this number to determine if there are other outstanding Medicaid claims against the estate.

Long-term Care Quality Reporting System
http://facilityquality.dads.state.tx.us/
Find and compare long-term services and supports providers, including nursing facilities, home health agencies, adult day care and others.

Medicaid
1-800-252-8263
www.medicaid.gov/
A means-tested health and medical services program for certain individuals and families with low incomes and few resources.

 

Medicare
1-800-MEDICARE (1-800-633-4227)
1-877-486-2048 (TTY)
www.medicare.gov/
A federal health insurance program that pays for hospital and medical care for certain older Americans and people who are disabled.

If you have questions about benefits, call 1-800-252-9240 to speak with your local area agency on aging.

 

Social Security
1-800-772-1213
1-800-325-0778 (TTY)
www.ssa.gov
Uses public funds to provide a degree of economic security for people who are older or who have disabilities.

Consumer Rights and Services
1-800-458-9858
www.dads.state.tx.us/services/crs
Report a complaint about the treatment of older Texans and people with disabilities, including people with intellectual disabilities, who receive services in facilities or from agencies regulated by DADS.

 

Adult Protective Services
1-800-252-5400
www.dfps.state.tx.us/Adult_Protection/
Investigates abuse, neglect and exploitation of adults who are elderly or who have disabilities. Victims of abuse, neglect or exploitation may get short-term help with shelter, home repairs, food, transportation, managing money, medical care, home healthcare services and mental health services.

 

Office of the Independent Ombudsman for State Supported Living Centers
1-877-323-6466
1-877-648-2233 (TTY)
www.dads.state.tx.us/SSLCombudsman/
Report concerns about the care someone living in a state supported living center receives.

 

Office of the State Long-term Care Ombudsman
1-800-252-2412
www.dads.state.tx.us/news_info/ombudsman/
Report concerns about someone living in a nursing home or assisted living facility. Also provides information and assistance in choosing the most appropriate living arrangement.

 

Texas Health and Human Services Commission (HHSC) Office of the Ombudsman
1-877-787-8999
1-888-425-6889 (TTY)
www.hhsc.state.tx.us/ombudsman/
Complaints or issues related to health and human services programs not administered by DADS.

Conduct business with DADS

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www.dads.state.tx.us/providers/
DADS has approximately 30 types of providers that serve people in one of three categories:

  • facility-based programs,
  • waiver programs and
  • community-based programs.

The requirements to become a provider vary for each one.

To find out what you need to do, visit the website above and click on the program in which you are interested. When the new page opens, click on the button on the right side of the screen that says, "Older adults and people with disabilities need your help. Learn how to become a provider" for details about that specific program.

Information about program enrollment, licensing and credentialing can be found in other questions on this page.

512-438-3550
communityservicescontracts@dads.state.tx.us
For information about the DADS provider enrollment process.

Medication Aid
512-438-2025
www.dads.state.tx.us/providers/nf/credentialing/ma/
Email: credential@DADS.state.tx.us

 

Nurse Aid Training and Competency Evaluation Program
512-438-2017
www.dads.state.tx.us/providers/nf/credentialing/NATCEP/
Email: credential@DADS.state.tx.us

 

Nurse Aide Registry
512-438-2050
www.dads.state.tx.us/providers/nf/credentialing/nar/index.html
Email: credential@DADS.state.tx.us

 

Nursing Facility Administrators licensing
512-438-2015
www.dads.state.tx.us/providers/nf/credentialing/nfa/
Email: credential@DADS.state.tx.us

Adult Day Care
512-438-2630
www.dads.state.tx.us/providers/ADC/howto.html

 

Assisted Living Facilities
512-438-2630
www.dads.state.tx.us/providers/ALF/howto.html

 

Home and Community Support Services Agencies
512-438-2630
www.dads.state.tx.us/providers/HCSSA/howto.html

 

Intermediate Care Facilities
512-438-2630
www.dads.state.tx.us/providers/ICF/howto/index.html

 

Nursing homes
512-438-2630
www.dads.state.tx.us/providers/NF/howto.html

 

Prescribed Pediatric Extended Care Centers
512-438-3161
www.dads.state.tx.us/providers/ppecc/howto/index.html

Provider Claims Services
512-438-2200
Ensures proper and accurate service authorizations and supporting records are available for provider reimbursement.

Regulatory Services Division Policy, Rules and Curriculum
512-438-3161
Supports all Regulatory Services departments in drafting policy, rules and curriculum.

Stakeholders can email comments at any time to IDD.assessment@dads.state.tx.us.

The Texas Department of Aging and Disability Services (DADS) is evaluating comprehensive assessment instruments used to assess the needs of people with intellectual and developmental disabilities (IDD). Senate Bill 7 (83rd Regular Session) calls for people who receive IDD services from DADS get the type, intensity and range of services most appropriate to their needs, as identified by a comprehensive assessment instrument. Services may be provided through:

  • A Medicaid waiver program
  • An intermediate care facility for individuals with an intellectual disability or related conditions(ICF/IID)
  • A state-operated ICF/IID, also called a state supported living center

Self-reporting of abuse, neglect or exploitation by licensed or certified DADS service providers
1-800-458-9858
www.dads.state.tx.us/services/crs/incidentforms/
Providers who are licensed or certified by DADS must notify the agency if someone in their care has been or may be physically or mentally abused, neglected or exploited.

Employability checks
www.dads.state.tx.us/providers/employability
To determine employability, facilities and agencies must check an applicant's criminal history, Nurse Aide Registry status and Employee Misconduct Registry status.

Find out something else

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Members of the News Media
512-438-3056
Members of the news media must contact the DADS Press Office to make an open records request.

 

DADS programs and services
Fax: 512-438-5136
Email to openrecords@dads.state.tx.us
Requests related to public information about DADS programs and services except for Regulatory Services programs.

 

DADS Regulatory Services
512-438-2633
Fax: 512-438-2738
rs.recordsmgmt@dads.state.tx.us
www.dads.state.tx.us/sitepolicies.html
Requests related to public information about licensed nursing facilities or other settings that care for people or are older or who have disabilities.

Texas Health and Human Services Commission Office of Inspector General
1-800-436-6184
https://oig.hhsc.state.tx.us/
Report suspected fraud waste or abuse in Texas health and human services programs.

 

State Auditor's Office
1-800-TX-AUDIT
https://sao.fraud.state.tx.us/hotline.aspx
Report suspected fraud, waste or abuse by state agencies, colleges and universities.

Press Office (M-F, 8-5)
512-438-3056
www.dads.state.tx.us/news_info/pressroom.html
Members of the news media that have questions about DADS programs and services.

 

Press Office (all other times)
Cecilia Cavuto
512-466-2247

 

Open Records Requests
512-438-3056
www.dads.state.tx.us/sitepolicies.html
Members of the news media must contact the DADS Press Office for all open records requests.

The Texas Department of Aging and Disability Services (DADS) state office headquarters is located at:

701 W. 51st St.
Austin, Texas 78751
Phone: 512-438-3011

Mailing Address:
P.O. Box 149030
Austin, Texas 78714-9030

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Updated: June 16, 2015